Refund Policy

Overview

Refunds and credits are limited to our tours. 

If you cancel more than 60 days ahead of the tour:
* If you are able to resell your place to a friend or family member = 100% refund or 100% credit voucher.
* If we resell your ticket on your behalf = 80% refund or 100% credit voucher

If you cancel between 60 and 30 days before the tour:
* If you are able to resell your place to a friend or family member = 100% refund or 100% credit voucher.
* If we resell your ticket on your behalf = 70% refund or 90% credit voucher

If you cancel less than  30 days before the tour:
* If you are able to resell your place to a friend or family member = 100% refund or 100% credit voucher.
* If we resell your ticket on your behalf = 60% refund or 80% credit voucher

Accommodation & meal refunds:
Invoices are generally sent out  between 4 and 6 weeks ahead of the tour start date. 
* If you have already received your invoice, you are liable for it, subject to us interacting with the various venues to get you a refund. We pay the venues up front for your accommodation. Most of the establishments are reasonable and offer a full refund. Whatever we can negotiate will be credited to you in full. 

 

Need help?

Contact us at info@MountainPassesSouthAfrica.co.za for questions related to refunds and returns.