Refund Policy - Shop & Tours

Last updated: 10 May 2026

Refunds for digital products (Pass planner & Route files)

For digital purchases, we will consider a refund or replacement where:

the wrong product was supplied;
the file or access link does not work and we cannot reasonably fix it;
the product was materially different from the description; or
a refund is required by law.

Because digital products can be accessed, copied or downloaded after purchase, we do not usually offer refunds for a change of mind once access has been provided or the download has been made available, except where required by law. If you have a problem with a digital purchase, please contact us within a reasonable time so that we can try to assist.

Tour refunds

Tour cancellation policy

The following cancellation policy applies to Mountain Passes South Africa tour bookings, unless a specific tour product page states otherwise.

If you cancel more than 60 days ahead of the tour

If you are able to resell your place to a friend or family member: 100% refund or 100% credit voucher.
If we resell your ticket on your behalf: 80% refund or 100% credit voucher.
If we are unable to resell your ticket: 70% refund or 90% credit voucher.

If you cancel between 60 and 30 days before the tour

If you are able to resell your place to a friend or family member: 100% refund or 100% credit voucher.
If we resell your ticket on your behalf: 70% refund or 90% credit voucher.
If we are unable to resell your ticket: 60% refund or 80% credit voucher.

If you cancel less than 30 days before the tour

If you are able to resell your place to a friend or family member: 100% refund or 100% credit voucher.
If we resell your ticket on your behalf: 60% refund or 80% credit voucher.
If neither of the above takes place: 50% refund or 70% credit voucher.

Accommodation & meal refunds

Invoices are generally sent out between 4 and 6 weeks ahead of the tour start date. If you have already received your invoice, you are liable for it, subject to us interacting with the various venues to get you a refund. We pay the venues up front for your accommodation. Most of the establishments are reasonable and offer a full or partial refund, depending on how close to the booking date the cancellation occurs. Whatever we can negotiate will be credited to you in full.

If we cancel a tour

Should we cancel a tour, you will receive a full refund, or you may elect to choose an alternative tour or date where available.

No-show

Should you fail to arrive for the tour, there will be no refunds.