Privacy Policy

Last updated: 10 May 2026

This Privacy Policy explains how Mountain Passes South Africa collects, uses, stores and protects personal information when you use our online shop at shop.mountainpassessouthafrica.co.za.

We respect your privacy and will take reasonable steps to protect your personal information in line with the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African laws.

Use the links below to jump to the section most relevant to you.

Who we are

This website is operated by Mountain Passes South Africa.

Website: shop.mountainpassessouthafrica.co.za
Email: info@MountainPassesSouthAfrica.co.za

Information we collect

We may collect personal information that you provide to us directly when you:

  • place an order through the online shop;
  • book a tour or training event;
  • buy or redeem a gift voucher;
  • purchase or access a digital product;
  • make a payment by EFT or through Payfast;
  • contact us by email, telephone, contact form or other communication channel; or
  • take part in a fundraising project, promotion, survey or similar activity.

The current Shop website does not require customer registration for purchases and does not currently collect newsletter subscriptions directly through the Shop website.

The personal information we collect may include:

  • your name and surname;
  • your email address;
  • your telephone number;
  • your billing details;
  • your order details and purchase history;
  • payment status and payment reference information;
  • tour or training booking details;
  • voucher details;
  • communication records between you and us;
  • technical information such as IP address, browser type, device information, cookies and website usage data.

For tour or training bookings, we may also collect additional information that is reasonably needed to manage the booking, communicate with participants, plan the tour, assist with logistics, or deal with safety-related requirements.

If information is provided on behalf of a child or minor, it should be provided by a parent, guardian or responsible adult.

How we use your information

We use personal information for the purposes for which it was collected, including to:

  • process and manage orders;
  • confirm payment;
  • provide access to digital products, downloads or vouchers;
  • manage tour and training bookings;
  • send order confirmations, invoices, booking updates or other service-related messages;
  • respond to questions, support requests or complaints;
  • keep records required for accounting, tax, legal or operational purposes;
  • protect the website, our business, our customers and other users from fraud, abuse, spam or security risks;
  • measure and improve the website, products and services; and
  • send marketing messages only where allowed by law or where you have separately subscribed.

We will not sell your personal information.

Payments

EFT payments

If you choose EFT, we may process your name, order number, payment reference, payment amount and proof of payment in order to match your payment to your order.

Payfast payments

If you choose Payfast, you will be redirected to Payfast’s secure payment pages to complete payment. Payfast processes the payment and then confirms the payment result back to the shop.

We do not store your credit card details on this website.

Payfast may process your personal information in accordance with its own privacy policy and payment terms. You can read Payfast’s Privacy Policy here:
Payfast Privacy Policy.

Tour and training bookings

For tour and training bookings, we may use your personal information to:

  • confirm your booking;
  • communicate tour or training details;
  • manage participant numbers;
  • prepare invoices or booking records;
  • communicate route, timing, accommodation, meal or logistical information;
  • deal with cancellations, refunds or credits;
  • manage safety-related communication before or during a tour or training event.

Where accommodation, meals, venues, guides or other third-party service providers are involved, we may share only the information reasonably needed to manage the relevant booking or service.

If a tour or training booking requires additional practical information, such as dietary requirements, emergency contact details, vehicle details or other safety-related information, we will use that information only for the relevant booking, logistics, safety or support purpose.

Digital products and vouchers

For digital products, downloads and vouchers, we may use your personal information to:

  • confirm your purchase;
  • provide access to a download, file, link or voucher code;
  • assist if you have trouble accessing a digital product;
  • manage voucher redemption; and
  • keep records of purchases and access where reasonably necessary.

Please keep any download links, access details or voucher codes safe. If you share a voucher code or access link with someone else, we may not be able to prevent that person from using it.

Email communications

The Shop website does not currently collect newsletter subscriptions directly.

If you subscribe to a Mountain Passes South Africa newsletter through another Mountain Passes South Africa website or subscription process, your subscription will be handled according to the privacy terms that apply to that website or subscription process.

We may use mailing and email delivery systems, including SMTP2GO, to manage and send email communications where applicable. SMTP2GO acts as an email delivery service and may process email-related information for the purpose of sending messages on our behalf.

We may send service-related emails that are necessary for your order, booking, payment, voucher, digital product access or customer support request.

We will not add you to a marketing mailing list through the Shop website simply because you placed an order, unless you have separately subscribed or the law allows us to contact you and you have not opted out.

If you receive a marketing email from us, you can unsubscribe by using the unsubscribe link in the email, or by contacting us directly.

Cookies, analytics and tracking technologies

This website may use cookies and similar technologies to make the website work, support checkout functionality, protect the website, remember certain preferences, improve user experience, measure website performance, and help us understand how visitors use the website.

The website may use services such as Google Analytics, Google reCAPTCHA, and WooCommerce analytics. These services may collect technical and usage information such as IP address, browser type, device information, pages visited, approximate location, referral source, interactions with the website, and cookie or similar identifier information.

Google Analytics helps us understand how visitors use the website. Google reCAPTCHA helps protect forms and website features from spam, abuse and automated activity. WooCommerce analytics helps us understand shop activity and order trends.

These third-party services may process information according to their own privacy policies and terms. We recommend that you review the privacy policies of Google, and WooCommerce if you would like more detail about how those providers process information.

You can usually disable or manage cookies through your browser settings. If you disable some cookies, parts of the website, checkout, forms, security features, analytics, login or payment process may not work correctly.

Sharing your information

We may share personal information with trusted third parties where reasonably necessary for the operation of the website, shop or services. These may include:

  • payment service providers, including Payfast;
  • email delivery and mailing systems, including SMTP2GO;
  • website hosting providers;
  • website security, spam protection and technical support providers;
  • analytics, tracking and website performance providers, including Google Analytics, Google reCAPTCHA, and WooCommerce analytics;
  • accounting, tax or administrative service providers;
  • tour, training, accommodation, venue or logistics service providers, where relevant to a booking;
  • professional advisers where necessary; and
  • authorities, regulators or law enforcement bodies where required by law.

We will only share the information reasonably needed for the relevant purpose.

Some service providers may process information outside South Africa. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place.

We will not sell your personal information.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legal, accounting, tax, reporting, operational, security or dispute-resolution purposes.

Order, payment and invoice records may need to be kept for a reasonable period after the transaction for business, tax and legal record-keeping purposes.

Booking records may need to be kept for a reasonable period after a tour or training event for operational, accounting, legal, insurance or dispute-resolution purposes.

When personal information is no longer required, we will delete, destroy or de-identify it where reasonably possible.

Your rights

Subject to applicable law, you may have the right to:

  • ask what personal information we hold about you;
  • request access to your personal information;
  • ask us to correct or update inaccurate, incomplete or outdated information;
  • ask us to delete personal information where we are no longer authorised to keep it;
  • object to certain processing of your personal information;
  • withdraw consent where processing is based on consent;
  • unsubscribe from marketing messages; and
  • complain to the Information Regulator if you believe your personal information has not been handled lawfully.

To exercise any of these rights, please contact us using the details below.

We may need to verify your identity before responding to a privacy-related request.

Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include secure hosting, access controls, website security tools, spam protection, backups, payment processing through a secure payment provider, and limiting access to personal information to those who need it for legitimate business purposes.

No website, email system or online service can be guaranteed to be completely secure. You are responsible for keeping your own login details, passwords and account access secure.

If we become aware of a security compromise involving personal information, we will take reasonable steps to deal with it and notify affected parties or the relevant regulator where required by law.

This website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. Please review the privacy policy of any third-party website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will apply from the date it is published on the website.

Please check this page occasionally to make sure you are happy with any changes.

Contact

For questions about this Privacy Policy or how we handle personal information, please contact us at:

Email: info@MountainPassesSouthAfrica.co.za

You may also contact the Information Regulator (South Africa) if you believe your personal information has not been handled in accordance with applicable privacy law.

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